Territory Air Services Privacy Policy
Territory Air Services (TAS) is committed to protecting the privacy of our customers, employees, contractors and partners. This policy outlines how we collect, use, store and share personal information in accordance through the abidance of the Australian Privacy Principles as per the Privacy Act 1988. The Australian Privacy Principles govern the collection, use, disclosure, storage, security and disposal of your Personal Information. The Australian Privacy Principles can be obtained from The Office of the Australian Information Commissioner.
Territory Air Services collects, holds, uses and/or discloses personal information related to individuals (including customers, contractors, suppliers, employees and job applicants) as necessary for our business activities. This information may be accessed by certain Territory Air Services employees who require it to perform their duties. This policy and associated Guidelines outline Territory Air Services’ approach to protecting personal information.
What is Personal Information?
Personal information includes information or opinions about an identifiable individual, whether true or not, and in any form. This policy also covers sensitive information as defined in the Privacy Act.
Collection of Personal Information
TAS collects personal information from individuals, businesses, booking agents and contractors for the purpose of providing air charter and transport services. This information may include:
- Names, ages and contact details of passengers
- Medical information relevant to travel needs
- Payment and billing information
- Travel preferences and requirements
- Information about accompanying minors
We collect this information through:
- Direct communication with customers via phone, email or in person
- Online booking forms on our website
- Transactions
- Company website
- Surveillance cameras
- Third-party booking agents or agencies acting on behalf of customers
By providing your personal information or booking with TAS, you consent to the collection and use of your information as outlined in this policy.
Use and Disclosure of Personal Information
TAS uses personal information to:
- Maintain passenger records and flight manifests
- Communicate with customers about bookings and travel arrangements
- Ensure passenger safety and meet aviation regulations
- Process payments and maintain accounts
- Improve our services and operations
We may disclose personal information to:
- Booking agents or agencies involved in arranging your travel
- Aviation authorities and regulators as required by law
- Medical services in case of emergency
- Landowners or communities for access to private airfields
We will not share your information with other parties without consent, except where required by law or in cases of threat to individual or public safety.
Storage and Security of Personal Information
TAS takes reasonable steps to protect personal information from misuse, loss, unauthorized access and modification. We securely maintain passenger records:
- Electronically in our secure booking system
- In hardcopy travel records stored securely on-site
Electronic records are protected by passwords, firewalls and other security measures. Hardcopy records are securely stored and destroyed after 12 months, unless required to be kept longer by law.
Access codes and padlocks for the Company building, car park, airside gate and storage facilities are changed on a 6 week basis to account for potential security leaks and ensure that any sensitive information is kept secure.
Access and Correction of Personal Information
You have the right to request access to personal information TAS holds about you. To request access or corrections, email The Manager at info@territoryairservices.com.au. Include details of the information you are seeking and your contact information for identity verification.
Updates to this Policy
This privacy policy will be reviewed periodically and updated as needed to align with the current requirements as per the Privacy Act. The current version is always available on our website at www.territoryairservices.com.au.